Help & Guidance
Frequently Asked Questions
Everything you need to know about registration, profile privacy, membership plans, identity verification, and connecting safely.
FAQ Categories
Registration & Profile
Privacy & Photos
Verification & Video KYC
Plans & Payments
Safety & Moderation
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Contact SupportRegistration & Profile Creation
Yes, registration is 100% free! Creating a matrimonial profile, uploading your photographs, setting your partner preferences, and browsing through thousands of prospective brides and grooms does not cost anything. Paid memberships are optional and only needed to unlock direct verified phone numbers and initiate direct voice or video communications.
ManpasandJodidar is strictly an adult matrimonial platform for Indian citizens and persons of Indian origin. Members must be at least 18 years of age at the time of registration. Casual dating, live-in arrangements, and commercial advertising are strictly prohibited.
Absolutely. During profile creation, you can specify whether the profile is being managed by the candidate directly, a parent, a sibling, or a guardian. Family involvement is welcomed and respected across our platform.
Privacy & Photo Security
Your phone number and email address are never displayed publicly to visitors or unverified users. They are accessible only to verified paid members who spend their contact view quota, or when you explicitly accept a member's interest. Furthermore, in your Privacy Settings, you can restrict contact visibility to "Connected Only" so only mutually accepted matches can see your details.
Yes. All member photos are processed by our secure media pipeline. We apply tamper-resistant watermarks bearing your ManpasandJodidar Member ID. Right-click copy protections are enforced in web browsers, and you can configure your photos as "Visible to All", "Visible to Registered Members Only", or "Visible on Request Only".
Yes. If your marriage has been finalized or you wish to pause your search, you can toggle "Profile Deactivation" in your account dashboard with a single click. You can also submit a formal account deletion request per India's Digital Personal Data Protection (DPDP) Act 2023.
Verification & Video KYC
Video KYC is a browser-based, 2-minute live verification session with a certified verification operator. During the session, you confirm your identity, show a valid government ID (Aadhaar, Passport, Voter ID, or Driving License), and capture a live selfie. Once verified, your profile displays the golden Verified Jodidar Badge, boosting your profile visibility by up to 300%.
No software installation is required! Video KYC runs completely inside standard modern browsers (Google Chrome, Safari, Mozilla Firefox, or Microsoft Edge) on your mobile phone or laptop via secure HTML5 WebRTC camera access.
Yes. All identity proof documents are stored in private, non-public storage directories accessible solely by authorized verification operators. They are never published on your public profile or shared with third parties.
Membership Plans & Payments
We offer 3 transparent, fixed-duration tiers without hidden auto-renewals:
- Basic Plan (₹4,100): 90 Days validity, 50 contact views, 150 express interests.
- Premium Plan (₹5,600): 180 Days validity, 120 contact views, unlimited express interests, profile highlight.
- VIP Elite Plan (₹7,600): 365 Days validity, 250 contact views, dedicated relationship manager concierge, top search ranking.
We support instant UPI QR code payments (Google Pay, PhonePe, Paytm, BHIM), Indian NetBanking, Credit/Debit cards via Razorpay/PayU, and direct Bank NEFT/RTGS transfers with manual UTR slip upload. All transactions generate automated tax invoices.
No! We never auto-debit your bank account or card. When your plan expires, you simply choose whether you wish to manually renew or stay as a free member. We believe in total financial transparency.
Safety, Reporting & Moderation
Every member profile has a clear "Report Profile" button. Selecting it opens a dialog where you can state the reason (fake photos, financial solicitation, abusive language, incorrect marital status). Our moderation desk investigates all reports within 24 hours.
NEVER send money, gift cards, or financial transfers to anyone you meet online! Legitimate marriage seekers will never request monetary transfers or loans. If anyone asks for money under any pretext (medical emergency, customs clearance, travel fees), immediately report and block them, and notify our support desk.
